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| - This is a nicely organized, well located and clean, well kept store. I had no issues with payment (14 reasonable dollars for a basic haircut + 2 dollar tip to be polite, not in reward for exceptional service) or waiting (checked in online before leaving home, was sat down within 5 minutes of arriving). My main gripe was the actual haircut itself. I don't expect royal treatment for a 14 dollar haircut, but my head has never been treated as roughly as it was last week, and I've spent many years in full contact sports. Perhaps the lady was having a bad day or was at the end of her shift, but she came at my hair like it had done her a personal wrong. My requested haircut was simple, clippers on the back and sides and scissors on top, but she basically attacked my head. Since you can't ~really~ mess up clippers the back and sides of my head are fine, though she was a bit overzealous with the tool, and she cleaned up my sideburns very nicely: they're completely even. But she went over the top and front with scissors with such rapid ferociousness that I was worried she would just start ripping out my hair. The end result didn't look terrible, but is definitely much lower quality than the first time I came to this location (I've been to the North Olmsted one and never returned after one of their barbers butchered my hair as well). The hair right further back on top of my head is almost just as long as it was when I came in, and the front is not particularly even. Overall I don't feel like I got a proper haircut, but I did not feel like going through that experience again since she seemed to be the only employee available at the time.
Great Clips needs to have a conversation with its employees at this location. Just because we want a bargain and don't expect something fancy, does not mean you should take no pride in your craft. This marks the second time I will have to return to my regular barber to fix my hair right after a Great Clips experience (I spend most of my time on the West Coast), and possibly my last visit to a Great Clips location.
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