| rev:text
| - I have frequented this place 6 times since before November, 2013 and each and every time I've been here, the service has become worse and worse. After last night, I was compelled to write a review.
Happy hour was over at 7pm so my guest and I arrived 20 minutes prior and sat at a table in the bar area. We watched server after server (and there seemed to be plenty of them working) pass our table and the table next to us by. My guest finally went up to the hostess stand and asked for service so we could get menus, appetizers and drinks before the clock striked 7, end of happy hour.
The server who we hadn't seen the entire 20 minutes we had been there came up to our table. looked at his watch and said," oh you just missed happy hour". I said, ahh...no we didn't, you took 20 minutes to get to our table and we are going to get our first round of drinks and an appetizer on happy hour prices as we intend to also have dinner here. I won that battle.
It took almost another 25 minutes to get some chicken on a stick brought to our table (chicken satay). I've had this every time I've been here and I was amazed at how small the pieces of chicken were, about 1 bite each, they were never this small! We asked for dinner menus so we could look things over as we ate our chicken specks.
The server was again lost. We had to ask someone to get him so we could order, not to mention our drinks were and had been gone log enough that we were ready for another round. I will also mention that my white wine sangria had absolutely NO alcohol in it.
Without going into all the boring details, our food took a long time to come out of the kitchen, trying to get napkins and eating utensils delivered. We even deliberated going over to Yard House instead for some service and dinner but opted to stay and wait it out. Our ood finally arrived, our dishes delivered at different times but arrived nonetheless. Food was good as usual but was dampened by the horrific service.
The "manager" came over and asked how things were, we told him. He didn't seem to care. We then watched the table next to us complain about everything to him and he spent a lot of time there and clearly comped them. Our server did come back and mutttered under his breath that he had spoke to the manager about our service and that he was working on something to make it up to us.
The bill came, everything was on the bill, no compensation for what was an extremely long time spent just trying to have some drinks and dinner at this place with awful service!!!
There are too many other quality, service oriented restaurants in this area. If we want to visit Kona Grill again, we are going to Scottsdale Fashion Square as the service there is much better. They need to get a new maanger and better wait staff.
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