Katie is fantastic! I'd never had a facial before in my 30some years, and decided to treat myself several months ago and try it out. I've been coming back regularly every 6ish weeks since. I have sensitive, cranky skin, and Katie knows exactly how to treat it. I get so many compliments on my skin after I've been in. She's also fabulous for waxes. Relaxed, comfortable environment, and the pricing is great- makes it easy to keep up with good skin care.