I had called the owner, scott, to have one treatment done in march 2011 when i moved into my house to have the weeds taken care of. it was a one time job that i had specified ONE APPLICATION. In July to my surprise i received a second bill for another application. I called scott and left him a message which was not returned. I continued calling twice a day for 2 weeks and he only returned my call after I got a hold of his boss in corporate in memphis. Scott proceeds to tell me that he is holding a contract signed by my mother that specifies the continued service and that they will continue. After another week of calling i finally get him to send me a copy of the contract AND HE FORGED MY MOTHERS SIGNATURE. It was a customer service nightmare that culminated into a fraudulent document and weeks of wasted time all for a few weeds. Think twice before using the tempe branch of trugreen. Zero customer service skills or business ethics.