| rev:text
| - Let me just start out by saying, this place used to be awesome. I suppose until it became under new management more recently. I used to go to the wooden vine all the time for wine and small bites after work, with friends, on the weekends at night, and my good friend who is extremely knowledgeable of wine used to be the manager here. Even since he's left I've continued to frequent the wooden vine and recommend it to people from all over, all the time. I work and live in uptown Charlotte and network with everyone I come across, even tourist that ask where they should go while they are in town- I used to send them here. Welp- not anymore!
I went in on New Years Eve to bring in the new year over a glass of Champagne with 5 friends...(by the way this is probably the 3rd new years eve in a row I've spent at the wooden vine). As I was handing the "door man" (we'll call him) my ID, it slipped out of my hand and hit the floor. I picked it up and proceeded to hand it to him. As a result of this incident he determined, solely from that, that I must be too drunk to be served and refused to give me a glass of champagne, about 4 or 5 minutes before the ball drop.
Fair enough right? I've worked in food & bev long enough to know that you most certainly can refuse to serve anyone at anytime if you feel they are too intoxicated. However, you need to at least come up with a legitimate and professional reason to do so, and you need to communicate that effectively.... directly to the person you are refusing to serve. In a very untactful and passive aggressive manner he told someone else in our group, that I was not being served. Pause. Hello- I'm right here, not in the third person, talk to me, what kind of establishment are we in after all? After that, a group of loud, twenty some year old college kids, (one guy and 5 girls) came gallivanting in shortly behind us and DIDN'T EVEN GET ID'd at the door because mister door man was so preoccupied with us. Because that makes a lot of sense considering all the trouble we were given over a "dropped ID", doesn't it? ...What happened there on Thursday night was completely uncalled for and unnecessary thanks to the young, overzealous newbie manager who was on a serious power trip new years eve night. It honestly blew our minds.
I was in there just about a week or so prior to this incident and the same young man was clunking around in the wine racks clanking bottles and dropping things himself right behind the table we were sitting at, you didn't see any of us writing a bad review then about the manager at the wooden vine being a clumsy and sloppy wanna be sommelier- did you? No, because it's okay to have butter fingers from time to time.... Or is it? ....Guess not.
It's okay.... new year's eve must have just been too much for his nervous system to handle. Good luck keeping loyal customers that way.... I hope someone else cuts you a break next time. You'll just have to figure out how to make better judgment calls in the future.
That being said... The old management at Wooden Vine was the best thing that ever happened to this place, and the owners are super super nice as well.... because of this I am more than confident that they will soon get their act better together, but I won't be around to find out.
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