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| - The sales team was a joy to work with during the purchase of our car. However, I can't say the same about the service team just for the simple fact that it usually takes an incredibly long time.
When we bought our car, we worked with Mary Beth and she was very friendly, knowledgable and even followed up on us from time to time after the purchase of our car. Every time I've been here, I've always been greeted by the sales team and sometimes by more than one. Even if I'm not shopping, they understand and are still willing to answer any questions we have even though they know they won't get a sale out of us. 5 stars goes to the sales team and especially Mary Beth.
At any time that I need to bring the car in for maintenance, I dread making the appointment because these guys take forever. Don't get me wrong, they are a really friendly crew and I'm sure they're super busy with many service orders, but they usually underestimate the time it will take. The last time we brought the car in for an oil change, it took over two hours which went way over the the estimated completion time they gave us. Just to be safe, I recommend having someone drive you home and drop you off when the car is ready. However, they do have a nice waiting room with a TV to keep you entertained while waiting. The couches aren't that comfortable, but it's better than nothing I guess.
It's a decent dealership. I would definitely buy another car here; in fact, I plan on it. However, I would recommend planning some extra time when it comes to maintenance service.
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