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| - I've never gone to a restaurant and wanted to go home right away to give it a negative review. It's actually not why I became a yelp reviewer. I mostly only choose to spend my time reviewing places to draw attention to good restaurants with good management practices.
Sky Dragon was the biggest disappointment in a dim sum restaurant - or any restaurant - for that matter. I complained directly to management, so I feel validated now in writing this up as to why I think you can spend your money elsewhere.
1) the dim sum push cart food was not warm, not fresh, and tasted bland. I didn't enjoy the dumplings, the noodle with shrimp roll, or the crab claws. And what is that pink water that they pass for sweet and sour sauce? it was so gross, i pushed it away.
2) the service is pretty bad. we had to ask for water, soy sauce (why isn't it on the table), there wasn't any chilli oil, and the sauces in general were lacking quality.
3) the lack of variety of the food on the push carts. we saw the same five variety of dim sum being peddled, and each rotation I could tell the food was getting even less fresh.
4) they changed the prices after we calculated our bill! the low-priced items marked as $3.10 on the pre-marked tab got hand written and changed in dark ink pen to $3.50. After I complained to the head front of the house manager, he said that they were using old tabs that reflected prices from months ago. and he was swift to show me the tabs of a nearby table whose prices were also just changed. so, essentially what happened was that we ordered food based on one set of prices, and the prices got marked up post-check being requested. i didn't get an apology when this got pointed out.
5) cleanliness. when they clear the tables, they just bunch up a sheet of giant white plastic and dump it in the kitchen with all the utensils and bowls in the wad. This is not only bad for the environment, but it's also just a reflection of the lack of attention to detail and Fordist machine line practices of the management and filtered down to the staff. there was also lots of carpet stains, and litter on the floor.
I'm upset at my poor judgement for staying at this restaurant to the very end. I should have walked far, far away once we got to the entrance but we were hungry.
After 15 minutes, we eat, and asked for the bill (with the prices changed on the spot).
I'm very disappointed in my experience, and don't want you to waste your time being curious that it's OK to eat somewhere with bad service, sanitation, etc. Toronto is a city with so much good food, which wasn't to be found at this place.
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