Awful experience!! - we ordered 3 basic bagels to go and 2 out of the 3 bagels were prepared incorrectly. My bagel was untoasted even though I had very clearly asked for it to be toasted. My friend's bagel had no cheese even though it was ordered and they charged extra for it. To make matters worse, they charged $8 more which I caught after the order was rung up. This place is run by a bunch of untrained people, there were no apologies or indication that they care about customer service. Lastly the bagels are VERY expensive so recommendation to find another place!