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  • We stayed at this hotel two years in a row. The first year the rooms ac was malfunctioning. I literally had to swap rooms at 2:00AM it was sooo hot. The next year, this past July, the same thing happened. When I told the manager, I think his name was Jay, he told me one of the two rooms we rented would be comped. I was upset because the vacation was terrible having 1/3 of the party tired and miserable from lack of sleep. I wanted a full refund. When I called the corporate number at home to complain I received a call from the hotel manager, the same guy. This time he claimed I left pee in the tub and blood on the floor. He told me he was doing me a favor by comping one room and not charging me damages. Mind you, this is a full week later. So I called him some expletives for lying and hung up. Sure enough, seconds later the full balance of the room is changed. Apparently the damages were the exact cost of the second room which was originally comped. So basically the manager was angry I called the main office and black mailed me with reports of damages and since he was mad he charged me for the full price of both rooms when they both should have been comped. I had to cancel my card and dispute the charges. The manager was such a jerk even the main office at best western could not convince him to work with me. Stay away from these jerks.
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