So here's the thing. I actually come here quite regularly. Food is very good but service is just as important. If you order a dish, they will ask you how spicy you'd like it - mild, medium or hot. No charge for choosing more and no discount for choosing less.
Today I chose medium but when I opened the box it was less than I had wanted. No issues I thought so I sent my son to get some extra hot sauce from the guys. They said he needed to pay an extra 50 cents so he came back. I then went back because I was surprised. The person behind the counter confirmed the same. I said you guys don't charge for sauce upfront and if the customer wants a bit more, what's the issue. She understood but said it was a "management decision". Odd to be nickel and diming customers like this.
Recommendation: management (owner) should listen to the guys behind the counter. They're great and know their customers - solicit their inputs before rolling out these odd nickel and diming policies.