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| - A month or so ago now I received a call from WSHS to check my AC because they came out to do it last year. They were offering a great price so I said sure. Last year they told us some pieces on our unit would need to be replaced (it was original to the house and nearing its 2 decade old mark) but wanted close to 600 to do it which we couldn't swing at the time. We still had our home warranty then so we figured we would just ride it out the summer and see what happened. Well, nothing happened. So when they called again this year I figured we would hear more of the same. This time, the guy who came out told us our unit wouldn't last the summer, which was probably a bit of an over exaggeration. So he started talking to us about units and how they are only going to be selling 14 seers soon and they had a few 13 seers left and that honestly we wouldn't see that much different between the two and that he could give us a good price on a 13 seer, making it seem like if we waited 6 months it would cost us close to 8 grand to put in a new unit. I should have taken that as a note right there this wasn't right but he seemed honest and my husbands brother works with AC's so when my husband told him the deal we were getting he said it was a good one. So we did. Next day they come back to install the unit. I'll give them marks for being so fast, but we were probably the only ones on the books to be honest. My husband dealt with the installers all day since I work so I wasn't able to see what was going on. After they left I had noticed first how badly they had torn up our attic access. Here is something I do not understand. Your company needs to remove some panels or something to make it easier to get into my attic access. I get that. Why are your installers not required to do it cleanly? My drywall was ripped up, they didn't take any care to remove the nails in the boards and some are still left in my ceiling because of how badly they just ripped everything out up there. When my husband asked them about fixing it they said it would cost $100. So not only are you allowed to come and damage my house, but you are going to make me pay to fix it?? You just charged me almost 6 grand for a new unit. You should be required by law to fix any damage you do to my house. Either way, my husband told them no and we very amateurly fixed it ourselves. At the same time, we were working in the attic to provide us some more storage space. At the end of our 3 day project we realized that our rafters had been notched into when our AC was installed. I talked to multiple people who work in construction and all of them said this should never have been done. Here is what I gather from looking in my attic. Our new unit seems to be a bit bigger than our old one, and the installers tried to install it in the exact same spot. When they realized it wouldn't fit, instead of moving it, they notched into the rafters OF MY HOUSE to make it fit. And not only that, they did a poor job of it, the cuts are all rigid and uneven, but we can't even access the panel of our unit because of the way they placed it! So I called WSHS immediately and they sent someone out the next Monday, two days later. The guy who came out looked at it, agreed what was done shouldn't have been done, and when he said they would need to come out to fix it I said that I would need a structural engineer to come out and make sure that whatever they do to my house to fix the rafters would have to be certified, that way if for some reason the structural integrity of my house is now compromised, they are on the line for it. That was 3 weeks ago. Here is what I have been dealing with since. I have been calling, every single week, multiple times a week, to find out when they are going to come fix this mess. First they told me they were looking for a structural engineer. They said they called 2 and were waiting for a call back and they would call me when they heard back. Well, I never received a call back, so I called them again to find out whats been going on and apparently, right as I called one of the managers, Tony, was on the phone with them. I have been working with either Tony or Gerard. Im not sure who since I only talked to Tony one time, the day I called to complain, and haven't heard from him since. Gerard I talked to twice but hes just as hard to get to. Here is my second problem with this company, not a single time they have told me they would call me back, have they called me back. I have not gotten ONE SINGLE RETURN PHONE CALL from anybody in that office since this whole mess started. So back to what I was saying, Tony had just talked to the structural engineer and someone was going to be coming out Wednesday, TODAY, between 4 and 5. Guess what? It is now 5:10 and nobody called me (surprise surprise) and nobody showed up. It feels like that this point they are dodging this, a problem people who work for them caused, and are refusing to work with me to fix it.
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