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| - Never before have I felt so violated. I called this company to repair my Sub Zero refrigerator, since it is stated on the website that they work on them. The A+ rating with the Better Business Bureau, 30 years in business, local 'what you see is what you get' business man, all seemed like the perfect fit. I called Rick, he said he would see if his guy was in the area, and I received a call back and set up an appointment. I was not, at any point, told that this was a referral. I called ACA and believed, as anyone would, that 'his guy' was HIS employee. Not so much.
The repairman showed up, diagnosed the repair, stated that I needed a compressor fan motor, and that it was $685. My husband questioned the price and we were told that it was a Sub Zero part and they are expensive. Being that this was a 30 year company and based solely upon the BBB rating, we had him do the repair.
When writing the check, the invoice was to A-1 Appliance Repair, 2345 W. Altadena, Phoenix, AZ 85029. When I saw the part that was replaced, a small fan, and the fact that it took less than an hour from diagnosis to replacement, I began questioning the validity. At that point, I called another appliance repair company, Tri-City, and was informed that they were the ONLY authorized Sub Zero repair company, that my refrigerator was under warranty, and that they generally do not even replace just a fan motor, as it is likened to putting a Band-Aid on it and the entire compressor should probably have been replaced. The cost? $600.
At this point I called Rick and told him I would give the fan back and that he would refund my money less the $75 trip charge. Rick stated he didn't have my money, he has 'nothing to do with this', he didn't repair Sub Zero (even though it is listed on his website) and was fully aware that Tri-City is the only authorized repair company in the area. I was sickened. I called A-1, Eddie Munoz, and was told I should have done my due diligence, he quoted a price and I agreed to it, and 'good luck' getting my money back. He even went so far as to mock me. I was livid.
I then had Tri City come out, they have replaced the compressor, fan motor, and evaporator all for less than what I was charged by whom I believed to be ACA. The fan motor that was put in by A-1 was not even a Sub Zero part, which he said it was.
I have tried again to contact both parties and was told in no uncertain terms by both of these miscreants that I would not be getting a refund. I can not believe that someone who has been in business for 30 years could be so inept as to dispatch a third party into my home to represent his business and then, on top of it, believe he has no responsibility for the third parties actions. NEVER did he say he was referring me to someone else. Disgusting.
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