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http://www.openvoc.eu/poi#funnyReviews
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  • The worst hotel check-in experience I have ever incurred. When we booked the room we asked for a celebrity suite with 2 beds and no smoking. We finally got to our room which was a suite with 1 bed that reeked like cigarette smoke. So we called guest services and asked to move into the room we originally booked. They told us they didn't have any two bed suites available. So they sent us down the hall to wait for security to let us into out 2nd room. We waited in the hall with all our bags for 10 minutes. Upon arrival security let us in to our new room which was 2 beds, no smoking but not a suite. Very small. So we called guest services again and asked to be moved into a 2 bed non smoking suite like originally agreed upon. We waited in the hallway at our new room for 20 minutes. I called downstairs to see what the holdup was and the said they sent a bell hop to pick us up at our old room. Great communication guys. When we finally were let in to our 3rd room which was a 2 bed suite it smelled like someone smoked a carton of cigarette in there 15 minutes before we arrived. On to our 4th room. Glenda from guest services finally got us in the right room after 4 attempts. Her customer service skills were good and she was doing the best she could. The whole ordeal took us about two hours to check in. The ball was dropped many times. In addition the rooms are very outdated with old cathode ray tube televisions. You might remember them from before flat screens. Horrible. The beds weren't very comfortable either. Compared to other places in Las Vegas it's old and aged. I will never stay here again.
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