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  • My girlfriend and I had never been to the shop, and we're not quite sure how it worked when we walked in. The young gal at the counter was assisting a customer with a very large loose tea purchase of six bags at a cost of $80. She never even looked up and greeted us as we waited. we finally interrupted and asked how does it work here? she said oh you just pick out what you want and I'll start it for you. Never once did she say there is freshly brewed tea by the glass, self service around the corner. We only found this when we took seats nearby. I had chosen a tea that was not available in the self service area, but had I known about this area prior to my order I might have chosen an option that was self service for about half the price and zero wait. After tasting several of the self service teas, I was still satisfied with my choice. It was a roibos red tea with the name coffee cake. It tasted a little like coffee and caramel. I really enjoyed the tea, and I love the inside of the restaurant. The decor is comfortable and upscale modern, with a huge display of olive oils available for tasting as well. I think they have a ways to go on customer interaction skills, especially when it was clear that we did not know how the ordering process worked and that we weren't even advised of the self-service bar. If this is their whole concept, and we were clearly newbies, why didn't she advise us? In summary, I do like the concept, and the Self Service pricing is excellent. If you are ordering coffee or brewed tea expect $4 to $5 each. It seems like quite a splurge for me, seeing as how I have a pantry full of herbal teas. But for a nice atmosphere and comfortable seating to visit with a girlfriend, it is a nifty place.
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