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  • Here's something that doesn't happen every day, especially in what might be considered a competitive market... Time: 7:36pm on a Saturday night. A couple of friends and I decide, "Let's get some wings!" I have had ATL before from a different location. The Goldwater store is about 12 minutes away, versus 20+ to the Phoenix location. So I called to place an order. A young lady answered, "ATL wings, Please hold." Three minutes later, nothing. Wow, we figured, they must be busy. Tried again. Same response and onto immediate hold. 6 Minutes later, nothing. Now, that's a bit ridiculous... Let's try again. Same answer, same young woman, followed by the casting forth into hold purgatory. 13 minutes. Nothing. Not even crickets. This was a telephonic Black Hole from which neither gravity nor light could escape, much less an order of ATL Wings (Hot). So now we're just stunned. I called Long Wongs and placed an order for 50 wings. Total time: 3 minutes. Ready in 20. So I called back to ATL, (Time: 8:06) asking for the same young woman not to put me on hold AS she answers. Click... vooooooiiiiiiiiddddddddddddddd. And now I am finally just PO'd. At that moment I determine I will call every 30 seconds until someone actually TAKES the phone call. Again, "ATL Wings. Please...." at exactly the same moment I literally screamed: "WHAT IS THE NAME OF YOUR MANAGER?" The answer: "Whaaaat?" Repeat the question. Answer: "Nicole." Is she there this evening? "No." I then ask the $64,000 question: "Do you realize you have put me on hold multiple times for over 20 minutes?" And here comes the kicker... Her answer: "There are only two of us working tonight and we are really very busy. You can come into the store if you want to place an order." No apology. Just a remarkable mea culpa as can only be offered by someone who flatly could not give a [Fill in the Blank] about me, my order or my money. I tell her that what she is doing is just NOT the way to conduct business and ask if Nicole will be in Monday. "She should be." Well, I'll be talking to her on Monday about this, I say. Her response: "Whatever." By the way, the wings from Long Wongs on Thomas, just west of Scottsdale were fantastic. And the service was excellent. And worth every penny of the $50 we spent.
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