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| - This is a nice enough little place. The food is good, if not exceptional, and I like the variety of the menu and the Hong Kong style drinks and desserts. I have no complaints about the food. Everyone in the kitchen is on their game.
The front of the house is a different story. They have serious service problems. I know Asian restaurants are notorious for lousy service, but I refuse to give them a pass just because they're Chinese. I went there on a slow weekday afternoon, and I was one of four other tables. There was no one to greet me and show me to a table so I just wandered in. It took a few minutes for the servers to realize I was even sitting there. I observed another couple who also seated themselves and had to get their own menus and napkins. The servers seemed distracted and disorganized (or just plain incompetent) and didn't show any warmth or friendliness towards me. And there was a busboy who wandered about aimlessly, dripping a trail of dirty water behind him. I assume he didn't speak English because he didn't respond to any questions or requests, either from me or the people seated next to me. Needless to say, I didn't leave a tip and I doubt I'll be back.
Here's an idea. Only hire experienced servers who speak fluent English, understand proper etiquette and genuinely care about the dining experience. Take a lesson from the Strip, good food does not make up for lousy service. Unless you just want to be a carry-out place, put as much, if not more, effort into the front of the house as you do the back.
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