After doing a lot of research and trying out another factory direct bed I ordered the Soft version from Brooklyn Bedding. Having previously had a very expensive pillow top mattress for the past 10 years I wanted to have a bed that was similar, which was soft and supportive, yet didn't cost thousands of dollars, so with some skepticism and hesitation I went the mail order factory direct route. It has been six months since my purchase and I LOVE THIS BED!! Every night I climb into bed I am reminded about how great this bed is. I truly believe they have made the #BestMattressEver. To be honest I tried the Casper first (due to all their advertising) with the hopes that it would be the answer for what I was looking for but it was too firm for my liking. It felt like I was sleeping on a gym mat, which for me just didn't work. But as advertised I returned the mattress without any issues. I then ordered a bed from Brooklyn Bedding, and as BB advised when ordering it took approximately two weeks for delivery. The anticipation was killing me, but when the bed did arrive I was blown away. This is exactly the bed I had been searching for...and I'm no Goldilocks! I have been blessed to have been able to stay at many high end hotels and this bed in comparable to anything that those hotels are using, but for a fraction of the price. I wake up every morning feeling refreshed and ready to tackle the day thanks to my Brooklyn Bedding bed!