Had a mid-week lunch here recently with a client at his request. I'm going to break it down into 2 areas because I had 2 different experiences: service and food quality.
Service: A++
Not only was I seated immediately as I waited for my guest, but upon learning that I was having a business lunch the hostess sat me in a quieter corner away from the bustling main room. I have never had a wait staff say "thank you" and "you're welcome" more than this. They even joked with me as I ended up waiting 30 minutes for my delayed guest. (I used this time to read other Yelp reviews for my meal selection.) I can only hope that service is like this at all times. For my money it doesn't get any better here.
Food: C
Unfortunately the food wasn't as good as the service. I got the chicken parmesan after reading that the salads were less than overwhelming. I guess it would be OK if you like your chicken parm buried in veggies and cheese. Me? I like my chicken parmesan to be mostly, you know, chicken. It wasn't bad, mind you, but I can make a better dish at home and I am certainly not an Italian restaurant. Can't say I recommend the meal I had here this day. (on the other hand, I did once have the lasagna here and I remember it being tasty).
Quite frankly, for me the Olive Garden is a better Italian experience, even with all of its chain restaurant failings. I can forgive bad service if the food is great (the tip is an interesting invention) but not the other way around. My search for a go-to Italian restaurant will continue, though I can't say I won't be back if I get another invitation.