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| - I cannot say enough about the service I was provided by this location. My family lives in the neighborhood directly behind this UPS Store, so we use their services fairly regularly. I'm usually in and out in less than a couple of minutes whether I'm simply dropping something off or paying to ship an item. My need to write a review has been long over due, as the icing on the cake for my positive review actually occurred shortly after Christmas of 2016.....just about a year ago. My son was visiting us for Christmas from Missouri, and one of the gifts we bought him was a record player. This is a difficult item to bring back on the plane with him, so we decided to ship it. I boxed it up nicely and protected it with a bunch of foam peanuts and some air packets in an oversized box. I brought it in, and paid the shipping fees, and was on my way. A couple weeks later I got a call from my son and he had still not received it. So I started calling UPS, and this store to try to track it down. About a month later, I found out it had been returned to this location. By this time, we had already replaced my sons record player and had a new one shipped to him. I went in to retrieve it, and was frustrated to learn that when I dropped it off the owner of the store had entered the street address number one number off, and that's why it was returned. I tried to be as reasonable and patient as possible while I expressed my frustrations. I explained that I had already paid for another record player thinking I'd never get this one back. Mark(I think that's the owner name) was very sympathetic. But what he did next shocked me. Not only did he refund the entire shipping fee, but he also paid in full for the replacement record player we had purchased. Now, I wouldn't expect that this is how he'd handle every similar situation, or he would go out of business. But I had told him what my wife expected, and what I was expecting. My wife wanted them to pay for the replacement. When he brought me the check he said to tel my wife he was very sorry. He handled it with kindness and sympathy, and I couldn't have asked for any more. I will continue to bring my business to this store, not only for the convenience and timely service, but for the excellent customer service they provided my wife and I when this situation occurred. Everyone makes mistakes. Mistakes I can live with. What's important to me is how a business, it's owners, and it's employees rise to the occasion. And that is what Mark did for my wife and I. Thanks again!!! And we will see you next time we have a need for your services!!
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