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  • Disappointed in this high end spa. First is the website which does not work well at all with iPad. Second busy place to get date yet when I finally got thru on phone can't book a couple's message. On the day I went on my own (had to book three and half weeks in advance) the ladies change room had one shower working and the shower in the sauna was half hanging out of the wall. Very NOT classy when you need to stand in line for the shower before and after treatments. Told at check out -"you could come to the reception and we could have shown you to another shower". What go in my not so luxurious stained robe into main desk area and need to beg for a shower stall? In front of mixed guests with very little on. WTF. They could have told you this at registration. Upon leaving I was up charged for service by being told that I need special body "butter". Then charged GST on the tip and service. Oh yes also told after the fact they validate parking BUT if their lot is full - which it was the parking is on you. Nice. Really not sure if the price I was charged for the sadly neglected ?working shower/spa area was worth it. They tell you if you cancel 24 hours in advance you will be charged yet they don't have the courtesy to call the client ahead to let them know some of their listed services are not working. Classy place when you walk out with greasy messy hair because you can't shower. For the $300 I spent I can find many other places much nicer with better websites and spa areas and oh yeah Free parking! Not the flat rate of 29.00$ for downtown. Ask lots of questions IF you get thru on the phone. Don't even bother with the inept website. Zen on...
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