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  • Visited on a Saturday and was told it would be about an hour and a half for a state inspection which is completely understandable since I did not have an appointment. Made an appointment to come back Sunday and provided all of my contact information as requested. When I arrived Sunday at my appointment time, the individual working was in a heated discussion with a woman as she was walking out of the door and then decided to complain about her after she left. I politely said I have an appointment for a state inspection and was rudely told it would be at least an hour and a half to two hours. The individual basically said they get backed up, sh!t happens and get over it. This happened to be the same thing he was yelling at the woman about as I was walking in. I understand that delays happen but you had my contact information so you could have called and told me to come later and at the very least you could have been polite and apologetic. Asking someone to hang around in the garage for several hours is bad customer service especially when they had an appointment. It was also late enough where they were closing soon and I probably would have waited only to be told sorry that they were closing and didn't have time. I would never come to this establishment ever again and will make it very well known to everyone I know that coming here is a joke and a waste of time. I do have to say that the gentleman that helped me on Saturday was very polite and professional. The obnoxious and rude guy who helped me Sunday should be fired immediately.
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