I have had a pretty good experience so far. I have had gel nails done multiple times, eyebrows done multiple times, and a pedicure from here. A lot of the reviews that are negative come from when it was under old management. Since the change the new manager is way nicer and everything is more professional. They have a nice selection on gel nails and my eyebrows always come out well. If you didn't like them before try them out now that they have better customer service with the new management