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| - I had a mostly positive experience with this company when I first used them Dec 2015 so I rehired them to move again in June 2016. The move was under 5 miles. My home was packed & ready to go with most of the items still in the garage where they had moved them to for me 6 mths prior. I have been attempting to give the Owner, Mr Schmitt, an opportunity to rectify the numerous issues from this last move first personally, now through the Better Business Bureau to which there has yet to be ANY resolve at this point (other than more unprofessionalism from the Owner not taking responsibility), however this is the reason I am just now posting this review. The move was a little more complicated this time as I had a small amount of items going to my dad's house after we would be first unloading at my now condo. I had everything packed & organized, ready to move. I also had a small amount of items for donation which were totally separated from the items to move.
I had shown Jordan (the lead that day) some tears in the leather on my couch from the last move and he assured me he would be careful and even said he remembered which guy had caused the tears from last move although nothing was said at time of that move about the damage he admitted to being aware of. Unfortunately, Jordan didn't find it necessary, however, to even use a blanket wrapped dolly. The couch now has numerous tears & scuffs in the leather that were not previously there.The guys decided to take my mobility scooter on joy rides up and down the street never once asking me if it was ok. The scooter is my only mode of transportation and NOT a toy -- (costs over $2,000). The one larger gentleman I suspect weighs more than 250# which is the weight limit and would put additional strain, wear on the motor. In their playing around my power dial is now messed up. Next, I was told they wouldn't have room to take the donations which I understood, however they did rummage through them, taking what they wanted (did not ask) leaving the rest behind in a mess from their rummaging. They were unable to get all my belongings including our clothes which were all wrapped/protected on hangers or even some lamps, but had room for what they took.
As they were unloading at my current home, the condo, they asked for water which I happily obliged, however they threw the empty water bottles in the landscape in front of my unit. Then as I was explaining to Jordan that my dad would be meeting him at his house and would be paying him there, he blatantly asked if they were getting tipped! My father & I said yes, as I had all ready planned on it, although thought asking was highly unprofessional! (I was a server & bartender for many years - you don't ask!)
When they said they were done and I checked the trailer, all the items to go to my dad's house were secured behind blankets, with the guys standing there, I was unable to see anything. I could see a few items beside the items they took from the donations that belonged inside the condo, which I told them, but all else was out of sight.
As I unpacked, I found things missing. I have checked with my parents and these items are not there either. When I went to check the other items at my parents the I inspected my mahogany entertainment center and found it had been damaged significantly not just deep scratches but also an entire break that they had attempted to repair with glue & staple gun! I was and am so beyond upset about this! The missing items, some yard tools that were brand new, used once and my yoga/therapy ball I use for my disability were not there. I had not ever received any paperwork nor did my father (since his was last stop) to show that we signed off on the items moved. I had to request these from the Owner, which he eventually emailed. The signatures & initials stating everything was delivered in good condition were forged ! In dealing with the Owner, Mr Schmitt over these past months he has been rude, condescending with a total lack of respect or professionalism. He has made statements eluding that I am lying, "blowing this all out of proportion", and flat out denying these things happened when he was NOT present at ANY point during the move and has even since terminated the employment of 2 of the three movers that moved me that day. I have provided numerous photos to the owner showing the damages. He said he was sending me a $50 check to cover the damages which I said was NOT acceptable, although he still contends he has sent it although I have not ever gotten this check nor would it rectify this situation. THE WORST EXPERIENCE with ANY company I have ever dealt with!!
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