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  • Store was supposed to be open today (according to their facebook page it was open) but when I arrived this afternoon it wasn't. It looked open - glasses on the shelves, paper off the windows, staff inside - but it was closed. Employees were in there and I opened the door to find out what was going on. They told me they didn't know when they'd be opening, possibly that night (no other information at all)? I tracked down their Toronto store number via their 1-866 call centre (why is it not online? just the 1-866 number is available online) and the call centre staff (based in Vancouver) told me that the store was open all day and had no idea why it wasn't when I'd been there that afternoon. When pressed, they admitted that they couldn't confirm that the Toronto store was in fact open. Not wanting to go back to the store without calling first to confirm they were actually open, I phoned the Toronto number given to me at the 1-866 number. The phone just rang and rang. No answering machine. No one answered. Seems like a big missed opportunity. I don't know how a store can announce that it's open and then not follow through. Skip it. It seems to me like these guys can't get basic logistics in order to get their store information online, train their customer service staff or to get an answering machine up and running (seems like basic stuff to me). Not sure I'd want to trust my money with them to execute on delivering my glasses.
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