I normally eat at another Cafe Rio location and have always had a great experience and delicious food. I wish I could say the same about coming here. The people that work here lack smiles and I haven't encountered anyone nice here the few times I have been to this location. Tonight's food was the worst. We got 4 tacos. The tortillas were so soggy I couldn't hold them in my hand. The rice was undercooked and quite crunchy. To top it off, the place was a mess behind the counter. Cleanliness, friendliness and quality control go a long way.