If I could give zero stars & still rate it I would. None of the employees at this store know what customer service is! My phone died while on vacation, I went to the nearest Verizon to replace it, that store only had 16 gig iPhones & I needed the 64 gig. The rep there told me I could take the 16 gig so I wouldn't be without on phone during the rest of my trip & then I could exchange it when I got back home. I made the mistake of going to THIS particular store! They also did not stock the 64 gig but ordered it for me, ensuring me that he would call as soon as it arrived. That was a Tuesday, finally Saturday morning I called to inquire if they had it. No answer the 4 times I called. I tracked the order through Fed Ex & discovered it had been delivered at 10:30 a.m. On Thursday morning. I went to the store, there were no customers & 3 employees. I asked if their phone was working & they all lied & said it hadn't rang ALL morning. So I pressed redial & surprise it rang! When I informed them that I knew the phone had arrived 48 hours prior & no one had called me, the excuse was that the rep who sold it to me had been off those two days. No one else was capable of making the call? It continued to go downhill from there. I simply needed the new phone activated & to return the temporary one. This took an HOUR! They had to call Verizon Corporate to try to figure out how to do the return, then their system crashed. From now on I will only deal with the store at Dana Park where they know how to provide customer service.