There is no way this place should be 2 stars. I have eaten here twice while flying American out of Toronto and enjoyed it each time. The American part of Terminal 3 is under construction and solid meal options are limited. This spot has ample seating, multiple charging places and an efficient wait staff.
Both meals I have had at Urban Crave have been very good. I had a poutine with smoked meat on the 1st trip. It was rich, smoky and delicious. This appetizer definitely satisfied my craving for French fries and gravy! Yesterday I had the grilled cheese and tomato soup. The sandwich was cheesy, crispy and awesome dipped in the flavorful soup. The waiters keep drinks refilled and food comes out about 10 min after ordering.
I highly recommend trying Urban Crave out if you are in Terminal 3 of Toronto Pearson Airport