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  • Hi, this was my second time to this place with my husband on a Friday evening/night. Our server Alexis was horrible. She was short, no smile and looked like she was done for the day and we were inconveniencing her. She only came 3 times to our table, first to bring drinks, then food and then check. Another server who was tending to the table in front of us came over to ask if we have been helped.. I ordered iced tea with some ice water same thing my husband ordered. She brought the iced teas and forgot our waters. After asking for it again, she forgot to bring and then we did not bother. After waiting for 10-15 minutes, We ordered our food on her second visit to our table. Food arrived in other 15-20 minutes later but it was what my husband had ordered. I had to wait another 10 minutes before my food came, while my husband waited for my to get my food. Food arrived hot, brought by another staff member. Mine was very greasy, there was so much oil around my eggs but grits and waffle were good. My husband's food was great- no complaints whatsoever. While we ate and finished, she did not come to check if food was okay and that is when the other server tending to next table, stopped by to ask if we were okay. My husband mentioned to the server about our server Alexis and that she has no time for the guest. He apologized on her behalf. And we asked for our check. This was a hopeless visit, we had better experience at the Scottsdale location. I am sure we would had a better experience if we had another server, as there were others that we found were smiling and chatting and looked happy to be there. We would rather go to Scottsdale building than this one!
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