| rev:text
| - Summary: Yikes.
So I read a whole bunch of reviews prior to choosing Cosmo and I also took into consideration my love for the decor when I visited the place last year (Casino only). I figured that staying at the new resort in town would be a good idea. I read about 100 reviews or so on Yelp and decided that the good outweighed the bad. I also noticed that many of the complaints had to do with the music being so loud they couldn't sleep.
So on to the review:
I booked a 2 queen terrace view room for myself, girlfriend and her best friend and when we got there they were very friendly and accommodating and even upgraded us to a strip view version of the room which faces the Bellagio fountains. We are now very excited and head up to the room. 1 King bed. So while I know Vegas is a place where crazy stuff happens, I doubt a threesome with my girlfriend and her best friend is happening. The view was GORGEOUS....fountain show every 20 minutes or so that we were able to overlook. I called downstairs to let them know of their error and they apologize however they do not have any double Queen rooms available unless they downgrade us into a non terrace room. Naturally I throw a fit with them on the phone and they say that they will correct the mistake and clean a room ASAP. They ask we give them 3 hours so since it was about 7pm, we decide to go eat dinner while that happens. 11:30 comes around, and no call. I decide to be proactive and reach out and they have no idea what I'm talking about when I call. No one has been working on the issue. The lady I speak with on the phone this time helps me out but says the only room they have available doesn't have the view. So while its the room we originally booked, its still a downgrade.
We get back to the hotel and go to get our luggage from the old room to find out the keys have been changed since they changed our room and have to go all the way back downstairs (a process) and wait in check in line again to get it fixed. It is now 1am and we are all very tired since we worked this day and dealt with all of these issues and just want to get to bed. We get to the room and everything is fine.....other than stains on the comforter (looks like old sweat? or makeup?) and rug that is torn up in certain areas. We are too weak and tired to complain.
People who complain about the noise will be glad to know that its been fixed, not a single chord can be heard in the rooms anymore and we found out why. Supposedly Marquee listens to complaints because when we went to the Marquee club the next night, it was quiet...and we asked why and they said because after midnight they turn everything down to not disturb the guests.
Pool was a joke, its tiny. Good luck getting seats unless you are the first one there or buy a cabana. We had friends staying at MGM and joined them at their pool for most of the trip.
No poker at the casino. 6-5 blackjack and x3 odds craps. So its not even a good place to gamble at. Unfortunately since I was staying there, I still gambled there so I suppose that is what they are counting on.
I'm getting tired of typing as I am sure you are getting tired of reading. I'd rather go start a review for the good experiences in Vegas.
My opinion? Do not stay here. There are FAR better options for the money. Go try Venetian/Palazzo, Wynn/Encore, or even Mandalay Bay.
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