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  • Consistent at being a disappointment and making booking a resevation package an effort in fruatration. EVERY step they managed to make being on site a challenge. Booking: I emailed and then called and emailed again to no response and eventually decided to personally walk in and book the golf bay. Once NYE arrived i walked up to the counter and theres 4 of them and no one in line because we showed up after it started. They had NO idea I had a reservation and kept asking for my name. Whats worse is that i received a Christmas card from , DJ, who booked the golf package for me saying they look forward to seeing me which was a nice touch. After standing around they eventually find our resevation and seat us. The lady takes us to the cabana shows us quickly how it works and walks away. For the amount we paid we thought wrist bands would be waiting for us and we could start the party. Theres definately a lack of communication about what was going on. So we had to track down the cabana host for the first time of many that night. When I stepped away to the bar, as we didnt have a host, someone accosted the rest of my group for a credit card instead of using the card on file or asking me for it. Its so rude to ask other people who i was treating for a credit card. Terrible! When you're paying over $800 for a golf bay your server should be there upon your arrival. I suppose since she already has been tipped over $125 with the contract shes free to float around and disappear throughout the night. It was such a terrible experience especially when they only give you 3 hours. We finally found her and ordered food. Its time to cash out and she's upfront, personal and ready to help. After checkout and the credit card is signed they turn off the heaters and send someone around to shut down your golf game regardless of where youre at in the game. If youre not paying to extend your play on NYE then too bad, they already have your money. We stepped away at one point to take a picture and they had completely cleaned all of our drinks off the table. Didnt even ask us. Where were these people at to take your drink order or food order an hour ago? Who knows. They already got paid so it doesnt matter. We go to the bar at 12:01 to get one last drink and they said it ends at midnight although the event goes until 1230. Will i come back? Heck no! Will i send my guests, family or friends? Heck no. Who wants to pay a lot of money on a special occassion to be treated like a paycheck to their staff. These people are worse than bottle servers! At least bottle servers are there when you need them. At Topgolf they make the whole experience from start to finish frustrating. Soon as youve paid. GET OUT!
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