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  • Yesterday a few girls from work ordered from here. A neighborhood staple, we thought ordering 3 wraps would be pretty simple to handle. Unfortunately the girl who picked up our food for us was not the one who ordered it, so she wasn't aware there should have only been 3 orders, so when she got there she paid for the 4 that they had given us. As it was not her money, and the order was wrong, we called the restaurant to see what they could do in order to remedy the situation and it was handled so unprofessionally. Never have I ever experienced a manager who yells at a customer on the phone AND in the restaurant about a simple refund for an order that should never have been placed. He stated that we should have been more clear on the phone, although I'm not sure on what planet asking for an opinion between two items is the same as ordering the two items. "Which one do you think is better" is not the same thing as ordering both. Anyhow, he also stated that by asking for the situation to be fixed, and asking for a refund for the item that should have not been ordered by the server (which we also brought back to the restaurant, as no one had touched it because no one ordered it) that we were trying to "take advantage of a small business." I know, from being in the industry for 10 years, that they could not resell said item, however, it's always been my experience that the customer is always right (even if they're not) but in the case the mistake was not made on the consumers end. I've never experienced such poor customer service, or ill treatment for a simple mistake made on THEIR part, in my life. I will not be returning. Fortunately, there are several other great places in the neighborhood to eat and spend my money at.
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