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  • I had a wonderful first impression of Pleasantsmiles and Dr. Arthari. I made a follow up appointment where I paid for my services ahead of time for my next visit. A few months later I received a bill in the mail that stated I owed them money because insurance did not cover something. Shouldn't the staff be verifying what is covered and the cost prior to charging their clients? I refused to pay as the work that I HAD payed for was never completed.I then attempted to make another appointment so that I could receive the work that I paid for however, the staff never returned any of my calls probably due to high turnover of staff and therefore, kept sending me bills in the mail. My boyfriend had the same complications as far as receiving bills in the mail, months after the paid and completed work. They then sent me to collections for $255 for work that I never received. This in turn brought my credit score down by quite a bit. To say that I was beyond upset about my credit score being affected by something like this would be an understatement. All that needed to be done was a return phone call, the work I paid for to be completed and a print out of everything that the insurance covered and services that were charged. This is not a lot to ask of as it is a standard request. Dr Athari has commented on some of the posts on here defending himself and yes, he does contact his clients the following day and he is the only one doing any of the work on his patients however, I would take a dentist that has multiple staff working with their patients over him any day if I knew I would have the headache of dealing with billing issues as well as credit issues. I would not recommend him to anyone. I will be traveling back to California from not on to see my old dentist who knows what true patient care and consideration means.
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