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| - Let's just say there's a reason why there are such LOW ratings for this Swiss chalet location - and boy do they live up to it! Earned every subtraction of a star - if I can give zero I would.
I'm almost ashamed to say I've been here a few times. My last xperience before this one was bad, it took everything in me to not be short with the unprofessionally immature waitress that tabled us. But I figured I will let it pass since my family actually enjoys Swiss chalet and this is the closest location to us.
However, our most recent experience has made us realize driving to Any other location will be better than going back here. The service just got worse. It was the worst sit down experience I've had in any food establishment much less a respected chain like Swiss chalet. The waitress was a nightmare and the manager (I later realized) is just as bad. Our party had 4 kids and a few adults, all of which ordered their individual meals. The kids ordered drinks with their meal but only two arrived.. no re fills.. and the other two never came, even after reminding the waitress. I suppose she forgot. The kids who ordered chicken never got the Swiss chalet gravy.. apparently according to the manager, it's this locations policy to not give chalet sauce to kids... unless this location puts alcohol in the sauce, I don't see why this location would be so particular. Every other Swiss chalet location if been to in years have given sauce.. like why is this even an issue? Oh, and the cherry to top it all off? This location doesn't give treats OR desserts with kids meals. Even if the kids menu promise these aspects of your meal, this location chose to disregard their company's policy and follow their own. No drink. No toy/treat. No dessert. That'll make the kids want to come back for sure.
The adult meals came next. They got sauces, haha, nice to be "of age" i suppose?? The chicken was burnt. Like black edges burnt. my friend didn't eat it and we just left it on the plate. After the waitress insisted the chicken was fine, we asked for the manager. Her immediate response was that the manager was busy and will come later. Fine. When we followed up with our request, she said she already spoke to him and that everything was fine. We won't need to address the manager since she spoke to him already. We were going no where with this service and had enough trying to reason with hot air balloons.
Never again. If you plan on going to Swiss chalet, please do yourself and your guests a favour and DO NOT COME HERE.
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