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  • I have gone to Icon many times before and have always enjoyed the food and service. I am still trying to figure out if what happened last was actually real or just a bad dream. I walked in with a friend around 7 pm for dinner, without reservations. After requesting a table for two, the hostess met us with a blank stare and said 'um...' After what seemed like a painfully long time she reported they were full (which we could see of course). We suggested she take our name to which she replied 'um...' Now this is where things turn from disappointing to outrageous. My friend states we will wait at the bar to which a male server also at the host stand replies, 'there are no seats at the bar, we could put a napkin on the floor for you.' After outright asking them if they wanted our business, the response was a blank stare. We had no choice but to leave. .. And we will never return. Customer service 101 wouldn't even begin to cover it for these two shameful employees.
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