HUB has changed a lot since Tom left. Their customer service took a nose dive, the selection is not as great, but I will give them a pass since their space is smaller now. HUB was the place to go if you're looking for hard to find brands but now with Barneys in the mix, their selection is no longer impressive. I understand the space is smaller, but you can still differentiate your selection to stay competitive.
Oh yeah, and whoever the new owner is, please tell your sales people to stop texting when there are clients in the shop. I was in the shop for 5 minutes before the dude noticed I was in their.