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  • The drinks are well made, and the employees are very friendly. But they are friendly to a fault. Inside, they never seem to have a sense of urgency like most locations. They really like chatting with customers, which is nice, but Starbucks is supposed to be FAST! Friendliness is appreciated, but this is excessive. I still go here once or twice a week (only when I can afford 15 minutes), but I will never use the drive-through again. Both times I used the drive thru it took over ten minutes. The first time was understandable, as it was in the morning, and there were a few cars ahead of me. The second time was at 2 in the afternoon on a week day. There was one car at the window, none in the parking lot, so I decided to grab a quick iced tea on my way back from lunch. I ordered and pulled forward, and the employee was hanging out the window chatting with the customer in front of me for THIRTEEN minutes (yes, my eye was on the clock) before they even handed them their drink. This chick was laughing, reaching in and petting the dogs thru the windows, just hanging out?! Talking about her own dogs?? And how unsanitary!! And I was just sitting there, and sitting, and sitting .... When the customer's drink came, the customer sent it back to be remade (I could hear that they wanted hot, not iced). This chick was too busy chatting to pay attention to their initial order, and then had to remake it!! There is no excuse; they had no other customers! I put my car into reverse and backed out of the looooonnnnnng drive through in a huff, as they made me late getting back to work from lunch and I wasn't willing to sit there another ten minutes. Having worked many years in the customer service industry, it's infuriating to me when people take their sweet time, sitting around socializing, when they should be servicing all customers.
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