I unfortunately have had to visit these guys too many times since I bought my car in February, most recently for a most disheartening hit and run, in which myself and my car were the victims.
I had really good service from the dealer and have been happy with interactions with them since, but it is a completely different experience with the collision center. The staff is unfriendly, not very accommodating or particularly compassionate. I think they figure if a customer is going to the dealer for repairs then their minds are already made up and won't stray. Sad thing is, it is probably true. The work I have had done has been done well and been satisfactory, but bad service just drives me nuts.
They do email updates on repairs which is helpful; daily if you choose so you can stay apprised on the status of your car as much as you'd like. For me this is a nice feature so you can see the progress and not feel like you are just lost in wait.