Janet Edwards is a rude manager that needs class from her employees and customer service etiquette! I give her the 1 star because I cannot rate her lower than that!! I get it is 4th of July and there's a lot of people. I booked my stay at the Cosmopolitan and expected my father to do the same for my brothers and him as he is celebrating his 50th birthday. She mocked my Father and became extremely unprofessional when he told them he wanted to cancel and was fine with forfeiting the charge for his room stay and taxes. The email reservation clearly states that if he canceled within 72 hours of arrival, he would forfeit night stay and taxes. There is no fine print that states that if you have already checked in that doesn't apply. The front desk clerk was extremely professional and explained everything step by step as her manager yelled at her and said to collect every key and not upgrade anything! He never asked for anything more from her and just wanted her to honor what the email states. She wouldn't read it and said she didn't care and had smart remarks and her attitude was overall nasty! He booked directly from the site and not a third party. I'm glad It's never crossed my mind to stay here, I'm a combat veteran with a service dog. Would she have thrown me out and my service dog ?! This manager needs to be demoted or FIRED immediately ! It's absurd she is the highest ranking person on the premises and you can't complain to anybody else until tomorrow. I did cuss at her because I never thought a manager would act like an employee who got court order to work here. A fight even broke out in the middle of the lobby and she did nothing to stop it! The fight went on for 20 minutes before bystanders intervene. How is she even a manager ??!!!! I asked her for her name before walking out and she said, "You don't scare me! I'll never get fired or reprimand!"