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  • I came in with a problem with my hub on my rear wheel. The tech I spoke with understood the problem, but the only solution offered was to drive to the Henderson REI. He said that REI might be able to clean the hub with an ultrasonic washing system. I give them two stars because they did not fix my problem. They did look for a replacement hub, but did not have one. Basically, there were three techs there. One was actually performing work, and one was watching, and one was being trained. Overall, the customer service was that of a "hobbyist", and not a pro shop like Zion Cycles in Springdale (ask for Fred), or Pine Mountain Sports in Bend, OR - total pros - with prices posted at the service desk. I really can't say it was an overly negative experience, but the only solution was to send me to a different bike shop to get my problem fixed. So, I cannot give them three stars which Yelp describes as A-OK.
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