I have been a faithful customer of 4 Paws for two years now and that ends now. The store has a lovely set up and is certainly higher end than your usual pet food and supply store. I love the environment and set up of the place and it's fairly close to home so I've been okay paying more to get it there. They are bit more expensive than their competition.
Quite simply, my Miniature Schnauzer, Reagan, has been on Wellness Senior since she was 1. The breed has been so prone to pancreatitis that their food selection is very narrow.
More to the point, when I went in to grab food last week, I couldn't find the Wellness. I asked the girl behind the desk about it and she informed me in an extremely snoddy way that they no longer carry big box brands. I felt as though I was being talked down to and that my $40/bag food was subpar to their market. As you know, Wellness is not big box. It's not your puppy chow or kibbles.
I was offended. How this place can stay open with mindsets and attitudes like that, coupled with their above average pricing, is beyond me.
I think this is my first 1 star.