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  • It's the day before NYE 2011 and I'm here with my family visiting from Hawaii for an end of the year night out. It's not the first time we've been here as the food here is quite good and is quite evident by the fact that there is a half hour line waiting to be seated. Unfortunately, while the food on the appetizer menu is quite tasty and their sushi is average, the service tonight was below average. Our server was busy and as attentive as she could be, but the issues were rather with the items on the menu which were out of stock / not available. While she informed us of both the hamachi kama and salmon kama being out, she failed to let us know that the uni (quite possibly one of the best items on the menu) was also unavailable as their vendor didn't have any in stock to deliver. We found out about the lack of uni when she came by to ask what we would like for dessert as all of us were anticipating another plate of sushi to be delivered to the table. Now let me explain... I could have totally understood this if there was some mention made of this before or while we were putting in our initial order. I could have even been okay with this (although disappointed) if this was mentioned in the middle of dinner. Instead, my family waited in anticipation for a plate of uni nigiri and was instead greeted with the information at the near end of our meal. Uni itself is sea urchin and is definitely not for everyone. No matter where you order it, you will either love or hate it. For some I think it's a consistency issue. In the case of my family, we love it! We have actually walked out of other sushi bars here in Las Vegas because they didn't have any. Las Vegas has many sushi bars and almost limitless choices of great food. Over the past few years, we have actually followed the owner of this establishment from other places he has co-owned or worked at as the food has always been good. Tonight when my father approached him about the lack of uni, he seemed dismissive and quite unapologetic to the point where my father was going to leave an 8 cent tip on the check to get his message across that perhaps in this economy that service and humility toward your customer can only get you ahead while the adverse will get you the opposite. I left an additional $20 with the check (and my father's 8 cents). The sushi here is okay. I actually drive a cab and have been recommending this establishment whenever I'm asked in person or on the dispatch radio about a sushi bar. The items on the appetizer list are awesome and I definitely recommend the Garlic Chicken and Tako Karaage. Tonight was just an unfortunate experience and I definitely feel that the situation could have been handled differently. I'll be back again in the new year and hope that things are better.
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