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| - Isn't it just typical of Verizon to have sent me this reply to this review last week, only to not reply to me like they said they would. And since customer service is one of major nits with these people, for me, the ball is in their court, which they have failed to return:
"I am very concerned about your experience with our company Chris! I apologize for the inconvenience you had with your upgrade as well as the service! Allow me the opportunity to restore your confidence in Verizon Wireless. You deserve the best customer service and I am here to give that to you! I would like to address your concerns with the dropped calls and provide you information about your upgrade. Please reply back with your full name and mobile number. I will contact you to better assist!"
I gave them my name and number last week, and have not heard back from them. And, I'm not going to go chasing a lame duck. And, now that I read that Verizon donates millions of our dollars to political special interests (which don't have OUR best interests at heart), it just keeps nailing the coffin shut for me. Yes, other big name mobile communications companies use their huge profits for political influence, but almost everything about the way Verizon does business, and fails in its service approach puts them at the bottom of the list behind AT&T , T-Mobile, etc. These companies are dominating our lives because they know, or figure upon the fact that we can't do without our mobile devices. But, what if we all took that power back, and formed a union, and jumped ship en masse? We would bring them to their knees. Who's with me?
And hey, Verizon, how about no more mandatory software "upgrades" that actually slow my phone down and mess it up, with lost settings, that simply pisses me off! And, when will my phone ring when the ringer is turned on? Should I ask for a rebate check for the myriad of lost and deferred calls--some which have cost me a potential client? And, are you going to make good on your promise of a free upgrade to iPhone4S, or was that all golden carrot-dangling mularkey?
Update: 8/19 -The customer service rep who responded below, just like the last person, asked for my info to get right back to me with, and of course, never did. Or, maybe she tried, and the phone never rang, being Verizon. I think I am going to sue Verizon for all my money back + damages. $97 x 20 months = $1,940. Anyone want to start a class action suit with me?
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