| rev:text
| - This restaurant ruined a special occasion dinner and verbally abused us. I am not kidding.
Sunday night reservation for a party of 6 people- we originally had a 6pm reservation, however, we were told that it would have to be 5:30pm instead... fine, considering that it was lunar new year's eve.
We started arriving at 5:30pm and within 5 minutes of sitting down, a waitress tried to place a steamed fish dish down at our table (!?) We had not ordered, there were only 2 people at our table of 6 so far, and to top it all off we didn't even get our tea or beverages yet.
5:45pm- our party of 6 were all seated. We ordered a seafood set dinner (lobster, abalone) well before 6pm.
6:15pm to 6:20pm- several waitstaff come by to ask why we had not ordered yet (!?) we keep showing them the order receipt on our table and telling them we already ordered. The night gets so much worse....
6:35pm- we finally started getting our dishes rudely thrown on the table. When we commented that we were receiving dishes out of order, a waiter told us to "eat what was there!"
6:45pm- The restaurant was only at 60% capacity and there were plenty of empty tables with excess waitstaff floating around.
Entrees came before appetizers, fried rice and noodles that come as the last entrees came in the middle and when we commented that other main dishes had not yet arrived our waitress took the dishes for a 5 minute walk and came back placing them on our table. Since it was lunar new year's eve, we did not want to spoil the mood and make a scene, however, this was actually impossible. When we asked them to serve the dishes in order, she argued, yelled at us and hurried away. The food itself was mediocre and the portions were inconsistent- tepid food temperatures and some dishes tasted as if they weren't seasoned at all.
This is the first time I've ever experience a high-end Chinese restaurant treat patrons so poorly. I've never had waitstaff yell at my table before and this dinner really soured our celebratory evening. We had elderly grandparents with us who had been sitting in this restaurant for almost 2 hours eating small portions of food, spaced out 20 minutes at a time. It was painful to watch.
7:20pm- the second sitting begins to arrive for their reservations and hoards of people (~30-40) are waiting near the entrance to be seated. Tables like us aren't ready to leave yet because we haven't received our food. Waitstaff are visibly distressed and there was just chaos.
7:40pm- two of us had to leave early due to prior commitments- we were still missing 2 entrees at this time, plus desserts. How embarrassing!
The waitstaff gave us terrible attitude and spoke to us so rudely, as if we were there asking for handouts of food scraps. Thinking about it makes me cringe that our grandparents had to be subjected to that kind of treatment when we wanted to have a lovely family meal. I'm so disappointed with this restaurant. There is something VERY wrong with their kitchen- as if a handful of their line cooks just suddenly walked out.
There is nothing that would make me come back here.
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