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  • Never thought that I would leave a rating this low. This used to be one of my favorite places. I'm afraid now that I will never be back. I ordered a burger with sautéed mushrooms and crispy fried jalapeños. The burger was cold, the mushrooms were whole, and the jalapeños were cold and soggy. I flagged the waitress down and let her know about the problem. Knowing that this is a great place, I thought it would be taken care of. I received my plate back from the manager. Instead of a "sorry this isn't up to your standards, and we will fix it," I received a "this is why you are wrong". Not good customer service at all. I ate it because at that point if the manager won't help, then you are just out of luck. Mistakes happen, I get that. When you are called out on it, fix the mistake. Don't try to prove to me why I am wrong and you are right.
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