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  • So, yeah... the hottest week of the summer and I walk in my house after work to 98 degrees. Yay me. I contacted my home warranty company and requested service for my air conditioner to be repaired. Normally when I request service, I get a call before 9am by the contractor, but this time I had to initiate the call to Higginbotham & Son myself. It seemed when I called there was a little bit of disarray in the office and they took a while to find the service request placed by the warranty company. They did locate the information and I was scheduled to have a technician at my house the next day - on a Saturday. I was told between 8am and 4pm. I received the 'heads up' call about 11:30am and the technician arrived shortly after. After about an hour on the roof, it was determined that I needed a new compressor. That didn't sound like I was going to be laying with a blankey on the sofa that evening...... It was Saturday, so the compressor wouldn't be ordered until Monday and could take 3-5 days. Can anyone say " :/ " Thank goodness for my evap cooler, which although it wasn't 72 in the house, it kept it tolerable. Anyway...... I started looking at the negative reviews that Higginbotham & Son received on the internet and I kinda threw up in my mouth a little bit. Was I on the verge of a nightmare????? Anyway... during the week I called and was assured that my compressor was due in on Thursday. I called on Thursday and was told to call that afternoon. I called that afternoon and it was in the office and I was scheduled for service for Friday between 8-4pm. I was given my 20 minute 'heads up' call and the tech arrived shortly thereafter. The compressor was installed without any drama or problems and within an hour, I was a happy happy girl. I understand others had problems, but I felt that the service I received was pretty reasonable and I really have no other complaints - except for being placed on hold numerous times, but hey... It's August in Phoenix... Whattayagonnado???
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