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  • I would like to respond to the comments written by Property Management Toronto. Regarding the late payment: Most payments were received on the 8th or 9th of each month. One payment (in November) was received on the 16th. There is no Civic Holiday in November. I do not appreciate the fact that you stated a payment was made "one day late". Regarding the thermostat: If you manage properties, you would have experience working with different thermostats. I trusted your company to make decisions in my best interest during my absence. I explained I did not want to be contacted for small issues. Regarding the lack of insurance: We did, in fact, have insurance. I had to personally make numerous phone calls during the last two weeks regarding the leak. Should I have asked for a refund for your "services" during those two weeks because I took on the responsibility of managing my own property? No, of course not. It would've been helpful to have some assistance and/or support during a very stressful time. Bottom line: I stand by my original review. The comments by the company were neither empathetic or apologetic. In fact, they are misleading and even untrue. I now give them one star. I left Toronto for over a year and needed to find a good tenant for my condo. I needed a reputable company to manage my home while I was gone. I interviewed 3 companies and chose this one to do the job. Did I get that solid tenant? I did. That is the only reason why I'm not giving this company one star. When there was a major issue, they took a hands off approach as I was back in the city. It was my understanding that a property management company actually MANAGES the property for the duration of the contractual term and resolves issues that come up so I don't have to. Isn't that why I'm paying them in the first place? I had to contact my building property manager, insurance, neighbours, etc. What an inconvenience. What if I wasn't in the country? Would I have to fly back and deal with everything? I was not happy with this at all. A few other points: One of the rent cheques took a long time to process. This was not explained. I had to reach out to ask. I was contacted while I was away for how to use the thermostat. Really? Although I felt I did a reasonable amount of research and due diligence on my part to hire professionals, there are definitely better choices out there.
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