I've been on hold for literally 2 hours and 27 minutes. How is this possible? I called customer service and the voice recording asked if I wanted a call back because the wait time was 2 hours. I thought, "Clearly they're over exaggerating." 37 minutes later I gave up. I hung up because I grew tired of listening to the elevator music. Then, I grudgingly called a second time in order to receive a call back. This time, however, the wait time was over two hours and no option for a call back. I went online to solve the problem myself but their system didn't give me the option. Next thing you know, the line gets disconnected! Now, as im typing this, I've been waiting for 2 hours and 38 minutes on my 3rd call. Talk about cruel and unusual punishment.