When I moved to montreal from the UK, the first kind of bragging I heard was about Chapters being the only conclusive English bookstore in town! Fine that sounded promising
Now days have passed and I go to this bookstore weekly looking for novels, books, stationary and every time I encounter the following:
A- me approaching a sales rep to ask for orientation and all I hear while wishing as quickly as possible from my sight "this is not my floor" !!
B- when I can finally 'track down' someone who works on the floor and ask in clear English about a certain thing -the respond I don't understand!! They are mono lingual !! French
C- and the point is by far the worst of the three, the long queue waiting to pay and only one cash register is operating!!! I mean you can see other 'senior/ managers' pretending to be busy sorting mail etc but for the sake of business someone move and make me pay !!! Not only that the person in cash will start chatting to the clients about rubbish pretending not to see the ever long line full of miserable people begging to pay!
Chapters Montreal is poor in content in terms of publications and poor in customer service