See also my Yelp under Mandalay Bay....
THEHotel is, by far, the worst hotel on the Strip. This Yelp is not due to anything else but the Service. For the price I paid ($400 a night for 4 nights), one would think the people that work here would be overly nice. But, that is not the case. They can care less if you hate the place or if you have any issues. My room was filthy. The tub was broke. The room service food was cold and disgusting. The light bulbs were cracked. The carpet was sticky in several places. I could go on for several hours. And each time I complained, they told me that I should just leave. AND, keep all my money that I paid up front. These guys are a joke.
The real reason they can act like this is because they are owned by the MGM. And when a Company gets that big, it doesn't matter how they treat guests any more. Idiots just keep coming in....
Please, find another hotel to stay at. This place sucks ass!!!!