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  • I visited for lunch this week with a coworker, after reading that this place was supposedly voted best pizza in Charlotte (despite being in Huntersville?). I ordered an 8" NY style pizza, my coworker ordered a Cheeseburger. After about 20 minutes of waiting, our waitress came up and explained that they were out of "fresh" meat, and that he could either have frozen patties usually reserved for cheeseburger subs, or he could just eat a frozen pattied burger. I have never heard anything like this before, but it's almost par for the course considering the way people act in Cornelius. He decided on the same 8" pizza (keep in mind, mine should have been put in the oven 20 minutes ago), and we ended up waiting another 25 minutes to get two 8" pizzas. The pizza may have been good (I'm not going to say great. You cannot get a great pizza in this area - it doesn't exist), and crispy (without being burnt) as others have commented, but the wait time, as well as the strange question, and the fact that after delivering our food, we never saw our waitress again until we tried to get our checks from her; all these stack up against what could have been a great experience. I can understand holding one person's food back to deliver both plates at the same time, but it does not take that long to cook an 8" pizza. I asked my coworker if they'd outsourced their pizza making, when I looked at the clock and realized we'd been there 35 minutes without being served (in a restaurant with approx. 4 other tables of people). Both managers were sitting 5 feet away (on their laptops, btw - I couldn't help but wonder if they were going over reviews... but if they had been, they would've been at our table trying to make it up). Neither manager offered an apology or refund to us for this obviously bad experience, which would've swayed me to review higher, and/or consider giving them one more chance. I was close to pointing out everything that went wrong to the manager, but I just wanted to get out of there by the time we were done eating. From now on, I won't let the issue rest, because eating is expensive in Cornelius, and you should always have a good experience. The staff here *caused* the bad experience from the moment we walked in.
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